SRV · Help & legal
Shipping
Where we deliver, what it costs and how long it takes. Every order is sent with tracking.
Where we deliver
- United Kingdom
- European Union: Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Italy, Luxembourg, the Netherlands, Poland, Portugal, Spain and Sweden
- Norway and Switzerland
- North America: United States and Canada
If your country isn’t listed, we can’t deliver there yet. We don’t deliver to PO boxes or parcel-forwarding addresses.
Rates and delivery times
| Destination | Service | Cost per order | Delivery after dispatch |
|---|---|---|---|
| United Kingdom | Tracked standard | USD 6.95 · GBP 5.50 | 2–5 business days |
| EU countries listed above | Tracked standard | USD 8.95 · EUR 8.00 · DKK 60.00 · SEK 90.00 | 4–9 business days |
| Norway, Switzerland | Tracked standard | USD 12.95 · NOK 125.00 · CHF 11.00 | 5–10 business days |
| United States, Canada | Tracked standard | USD 9.95 | 5–12 business days |
There is one flat rate per order, however many pieces you buy. The exact amount in your chosen currency is shown in your bag and at checkout before you pay. We don’t offer free shipping at the moment.
Processing
We pack and dispatch orders within 1–3 business days (Monday to Friday, excluding UK public holidays). Delivery times are the carriers’ estimates and start from dispatch; they can be longer in peak seasons or when a parcel is held for customs checks.
When your order leaves us, we e-mail you the tracking number. If an order contains several pieces, they normally travel together in one parcel.
Taxes, duties and customs
United Kingdom and European Union: the prices shown include applicable taxes, and you will not be asked to pay import VAT or customs duties on delivery. If a carrier ever asks you for such charges on an order to the UK or the EU, please don’t pay them: contact us and we will sort it out.
Norway, Switzerland, United States and Canada: your parcel may be subject to import VAT, duties or customs handling fees set by your country. These are not included in our prices and are collected by the carrier from the recipient. If you refuse to pay them, the parcel comes back to us and we refund the goods; the original shipping cost and the return carriage may be deducted.
Delivery problems
- Parcel late or not moving: contact us if your tracking hasn’t updated for 7 business days or the delivery estimate has passed. We open an investigation with the carrier.
- Lost parcel: if the carrier confirms the parcel is lost, we send a replacement or refund you in full, whichever you prefer.
- Damaged or wrong item: send us a photo within 14 days of delivery and we replace or refund the item and cover the return.
- Wrong address: please check your address at checkout. If a parcel comes back because the address was incomplete, we can send it again for another shipping fee, or refund the goods.
Risk of loss passes to you when the parcel is delivered to you or to a person you have nominated.
Questions
E-mail support@serovelle.shop or call +44 7000 579188 (Monday to Friday, 9:00–17:00 UK time).